06-07-2007 05:56 AM
06-07-2007 08:12 AM
Hello,
As of now, the only method to currently open a support for Backup Exec is to call us and open a support case. We are looking to alternative methods so customers can have another method to contact us, but as of now phone support is the only method we currently have to open a support case.
You are always welcome to use the forums as well.
06-07-2007 12:47 PM
Don't forget to add the tag....thank you and have a nice day
Collin Goolsby wrote:You are always welcome to use the forums as well.
06-07-2007 11:30 PM
06-08-2007 07:38 AM
We are always looking at methods to improve support.
Please continue to stick with us. We are aware that numerous customers loved the functionality of Direct Assist. Trust me that the powers that be were aware of that, and they are looking at options that will hopefully improve on what Direct Assist had to offer.
We are not going to leave you in the dark for support.
Hope I have been of some assisance for you.
06-13-2007 02:32 PM