After IE Browser upgrade to 8 and downgrade back to 7 EV Client in Outlook shows error ?

[Dushan_Gomez]

Hi,

One of my user having problem with the EV 8.0 plugin in Outlook 2007, he can't open the EV page to search for the archived email when this error / warning message popped up: 

The Web Application is not configured correctly in the Vault Site settings. Please contact your Enterprise Vault Administrator. 

From the page: http://www.symantec.com/business/support/index?page=content&id=TECH139118&key=50996&basecat=KNOWN_IS...

There is nothing changed in the Active DIrectory group policy decribed in the above link, apart from the user was uninstalling the IE 8 that was upgraded few months back and leftwith IE7 now with the broken EV search page.

However he can browse to the http://EV-Production01.domain.com/EnterpriseVault/search.asp?server=ExchangeProdBox01-VM&mbx=SMTP:User1@domain.com&version=0 in the interim.

Any Solution would be greatly appreciated.

Thanks.

[MichelZ]

Could you try to re-install the EV Add-On?

/Michel

[Dushan_Gomez]

oh do you mean by reinstalling the EV Client manually after the browser reinstall ?

[MichelZ]

exactly as other users are probably not affected, I suspect it to be a client/addon problem Cheers

[Dushan_Gomez]

ok, it seems that the suggestion to reinstall EV Client 8.0 SP4 in the desktop is not a good idea because now the user got this error message: Cannot Start the Enterprise Vault search application

when all of the user in the domain is all fine, not GPO is defined to block the web toolbar as described in: http://www.symantec.com/business/support/index?page=content&id=TECH147400

[Rob_Wilcox1]

Dushan,

Can you grab a client log?  It might also be an idea to completely uninstall the current add-on, check that the Enterprise Vault program folder has gone, delete the entries if any exist in HKCU\Software\KVS\Enterprise Vault, and then reinstall... and try again.

[Dushan_Gomez]

Rob, that is what I've done, reinstall the EV Client and then restart the PC.

the error seems to be getting worst than before ? 

[Rob_Wilcox1]

Please grab a client trace, and describe what operation was attempted.