EV10 backups fail directly after upgrade from v9 (NBU status code 2)

[Nate_D1]

Hi All,

Tonight I upgraded from EV9 to EV10.0.1, everything went smoothly until the very end when you finish off the process with a full backup using your normal methods. We use NetBackup 7.5.0.3, and use the Enterprise Vault specific policy type. When I try to backup any of the stores, indexes, dbs, etc. they all fail with status code 2. So far I have been looking into indexes and open partitions only.

I check the bpresolver log on the vault server, and find these interesting lines that may be the issue:

21:30:34.069 [8060.2988] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_INDEX_LOCATION=> is NOT supported on EV version <10.0>.
21:30:34.069 [8060.2988] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:30:34.069 [8060.2988] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_INDEX_LOCATION=Vault> to the criteria MAP.
21:30:34.069 [8060.2988] <16> Resolver_EnterpriseVault::generateCriteriaMap(): None of the given directive is valid.
21:30:34.069 [8060.2988] <2> Resolver_EnterpriseVault::generateCriteriaMap(): Exit.
21:30:34.069 [8060.2988] <16> Resolver_EnterpriseVault::generate_TopologyList(): Validataion of given directives is failed. status: <-1>
21:30:34.069 [8060.2988] <4> Resolver_EnterpriseVault::generate_TopologyList(): Exit.
21:30:34.069 [8060.2988] <16> bpresolver_main(): discoverEVTopology() call failed. Status = (-1).
21:30:34.069 [8060.2988] <0> Resolver_EnterpriseVault::getSnapLimit: setting snapshot Limit to : <64>.
21:30:34.069 [8060.2988] <4> bpresolver_main(): optimizing for snapshot
21:30:34.069 [8060.2988] <4> bpresolver_main(): bpresolver output:
21:30:34.069 [8060.2988] <4> bpresolver_main(): -------------------------------------------------------------------
21:30:34.069 [8060.2988] <4> bpresolver_main(): -------------------------------------------------------------------
21:30:34.069 [8060.2988] <16> bpresolver_main(): bpresolver could not resolve the passed directive set.

and I get something similar when I try to backup open partitions:

21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_OPEN_PARTITION=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_OPEN_PARTITION=VaultJournalStore> to the criteria MAP.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_OPEN_PARTITION=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_OPEN_PARTITION=VaultMailStore> to the criteria MAP.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::isItSupportedDirective(): Given directive <EV_FINGERPRINT_DB=> is NOT supported on EV version <10.0>.
21:28:03.076 [3844.6724] <8> Resolver_EnterpriseVault::setPartialDiscovery():  WRN - Current job is going to be partially successful.
21:28:03.076 [3844.6724] <4> Resolver_EnterpriseVault::generateCriteriaMap(): Added the given directive <EV_FINGERPRINT_DB=VaultStore> to the criteria MAP.
21:28:03.076 [3844.6724] <16> Resolver_EnterpriseVault::generateCriteriaMap(): None of the given directive is valid.

The NBU logs just say status code 2, not much help. The event logs dont have much to say either. I did read http://www.symantec.com/business/support/index?page=content&id=TECH176623 and it was not much help. I verified I *am* using those directives, I even completely re-created a fresh policy for both indexes and open partitions and they still fail the same way with the same error.

I have done a couple hours searching and came up empty handed. I did a manual SQL backup of the DBs but I would really like to get my NBU backup suite working again. Does anyone have any ideas or suggestions on this?

Thank you very much

[Jeff_Shotton · Accepted solution]

This doesn't make sense:

Given directive <EV_OPEN_PARTITION=> is NOT supported on EV version <10.0>

Which version of the NBU agent and server are you running? Are they all 7.5.0.3, or is there a chance you are running version 7.0, which does NOT support 10.

I've done a similar upgrade very recently and there were no issues...

[Nate_D1]

Good call Jeff. Because our vault environment is virtualized I assumed we were using the enterprise agent to cover the installs. I checked the vault server and sure enough it had the 7.0.1 client on it. I uninstalled that, installed the 7.5.0.3 client, rebooted both the backup server and the vault server, re-attempted backups and they are running now. They havent finished but im pretty sure they will.

Thanks! Once again, the forums beat out symantec support in terms of time per resolution :) Ill go cancel my case with them!

[Nate_D1]

Just to follow-up they did complete their backup. This was the solution.