07-23-2012 05:01 AM
Hello
We have an Enterprise Vault 10.0.1.1171 Archive System for Exchange in our envirement.
Archiving is working fine, however some Clients get an Error "The XML page cannot be displayed" when the try to "Search Vaults" in Outlook 2010 over the EV 10.0.5267 Outlook Plugin.
The search over the webtool http://ev10/Enterprisevault/search.asp? works fine so I think something must be wrong on the client side.
I reinstalled the Outlook Plugin and run the ResetEVClient.exe, but both without any success, the error still comes.
Does anybody have a clue what could be thr problem?
Thank you very much for your help and regards
Renzo
Solved! Go to Solution.
07-25-2012 01:26 AM
after creating a new windows profil the search vault over outlook was working.
thanks for your help
07-23-2012 05:54 AM
07-23-2012 06:11 AM
proxy exclusion will not thow on xml.
07-23-2012 06:18 AM
Is this only OL 2010 users or do OL 2007 users have the same problem?
Also, do you have the newest client to try?
07-23-2012 06:28 AM
Hello
Thanks for your answers.
Checked the Desktop Policy, some users in the same policy don't have the Problem.
This just happens in the "Search Vaults", the Archive Explorer is working over Outlook.
Also checked the Proxy settings, should be fine, same settings on a working client and a not working client.
thanks and regards
07-23-2012 06:30 AM
Hi
We have just Outlook 2010 User/Clients. Yes I have the newest Client(10.0.5267).
Thanks and regards
07-23-2012 06:40 AM
07-23-2012 06:51 AM
problem is not moving, it must be a problem on the client pc.
thanks and regards
07-23-2012 11:14 AM
What happens if they open the searcho2k.asp page in Internet Explorer?
What happens if they try to access Archive Explorer from Outlook, and from Internet Explorer?
What version of Internet Explorer, and Windows is this on?
07-23-2012 11:23 AM
If we open the http://ev10/EnterpriseVault/searcho2k.asp? page in Internet Explorer we get the same error as over Outlook.
The Archive Explorer we can open from the Internet Explorer and from Outlook.
the OS is Windows 7 64bit and IE 9.
Maybe it's something "wrong" with the IE Settings?
Thanks for your help
07-23-2012 11:34 AM
If you right click and View Source, on the page when the error comes back, does that give any more clues?
On the EV server the .XSL style sheets are stored in WebApp\EV version Number\language
So maybe they are hitting the EV server with a language that isn't actually recognised? That language *might* be coming from their IE settings on their local machine.
For example, on my working example =
<?xml version="1.0"?> <?xml-stylesheet type="text/xsl" href="V9.0.3.1164/en/searcho2k.xsl" ?> <EVSEARCH> <MAILBOX> <ALIAS>SMTP:rob@ev.local</ALIAS> <ALIASJS>SMTP:rob@ev.local</ALIASJS> <SERVER>DC</SERVER> <SERVERJS>DC</SERVERJS> </MAILBOX> <ALLOWRESTORE/>
You can see there where the XSL is referenced.
07-23-2012 11:42 AM
thanks for your help and time. I will check this tomorrow and let you know if i found any clues.
regards
07-23-2012 11:47 AM
I hope it helps!
07-24-2012 03:41 AM
hello
The "view source" looks good, didn't find any more clues. I've given up now, as on most clients it's working and the users which have the problem can also go over the "normal" web search(http://ev10/enterprisevault/search.asp). The "normal" web search is working everywhere, just not the http://ev10/EnterpriseVault/searcho2k.asp? search.
I also think if we would create a new windows profil it will work.
thanks all for your help and regards
07-24-2012 03:51 AM
Does the 'View Source' have the reference to that XSL file in .. like I showed above?
Does that file exist on disk? (On the EV server in the location mentioned relative to the webapp folder)
07-24-2012 03:57 AM
yes it has, also the file exist on the server, user with the same href="V10.0.1.1171/de/searcho2k.xsl" are working.
thanks
<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="V10.0.1.1171/de/searcho2k.xsl" ?>
<EVSEARCH>
<NOBROWSERSEARCHLINK/>
<MAILBOX>
<ALIAS>SMTP:x@y.ch</ALIAS>
<ALIASJS>SMTP:x@y.ch</ALIASJS>
<SERVER>EXC02</SERVER>
<SERVERJS>EXC02</SERVERJS>
</MAILBOX>
<ALLOWRESTORE/>
07-24-2012 11:26 PM
07-24-2012 11:32 PM
as i know there are 4 users affected. Didn't yet try a new profile, will try this today and let u know.
thanks and regards
07-25-2012 01:26 AM
after
07-25-2012 01:26 AM
after creating a new windows profil the search vault over outlook was working.
thanks for your help