06-26-2020 01:54 AM - edited 06-26-2020 02:44 AM
We are having the exact same issue discribed This is the exact issue we having as well https://vox.veritas.com/t5/Enterprise-Vault/EVS-from-Outlook-add-in-reporting-quot-your-search-reque...
Hope someone can assist
Currently having a very strange issue, At random when user clicks on Enterprise Vault Search with in outlook get an error "Your Search request failed. Wait and try again. If the problem presists, contact your Enterprise Vault Administrator" But at the same time if I use the Web browser it works fine. Even if I restart the services the Outlook Client error does not resolve. But after about 30 mins it starts working.
Exchange 2010 SP3, MBX on DAG
Outlook 2016 x86 EV Version 188.8.131.525
EV server is on Windows 2012R2, 2X servers one purely for Indexing
Have checked EV logs during the issues but not able to find any errors. Logged support calls but they are unable to identify and have tried chaning IIS settings which has not helped.
Have tried DTrace with support but they are not able to pin point any errors
When tried on Fiddler logs get a resonse 400,
This is the exact issue we having as well https://vox.veritas.com/t5/Enterprise-Vault/EVS-from-Outlook-add-in-reporting-quot-your-search-reque...
06-26-2020 04:48 AM
Is this pattern applicable to all the users?
Can you confirm the default web browser is set to Internet Explorer?
06-26-2020 04:56 AM
Thanks heaps for you're response,
So far we could tell is all users. (From the reports we had)
We set IE as the default but some users do have EDGE and Chrome set as default as well.
06-26-2020 03:05 PM
Since you've spoken with Tech Support, some of our questions could be redundant.
When you say that the issue is not seen in the web browser, are you trying to access the same user's archive on the same computer? (may be a naive question).
Have you tried to change this setting in the policy and see if there's any difference?
06-28-2020 04:25 PM
Thank you for your response,
As a work around we did try this and it seems to work but seems our users want the option within Outlook :(
07-01-2020 10:33 AM
could you see any errors or warnings within the eventlog of Enterprise Vault ( on the EV server)?
07-01-2020 08:25 PM
Thanks for your response,
We did provide Wireshark, Fiddler, IIS, DTRACE logs and they could not find anything obvious, Although we we getting response 400 for http requests in Fiddler. They have advised us to upgrade the servers to 12.4 which is going to be a big task.
07-01-2020 10:14 PM
07-01-2020 11:01 PM
Thanks for your response,
Sorry for not provinding the details prior,
Our server are 2012R2 with Office 2013 the client machines are running Outlook 2016
07-07-2020 03:18 AM
Guess, sometimes workarounds are simply not enough.
When you changed the policy, you say you haven't observed the issue. What's the frequency of the issue? Every week, every two weeks? Have you kept the policy for that time frame to confirm that there hasn't been a single problem in that timeframe? have you tried using an older but supported version of Outlook?
In any case, I understand from the post that all the users seem to complain about this issue. Since it is intermittent, there's a threshold being reached which causes it to break. When it breaks for one user, do other users simultaneously complain or is it just that user in that time frame?
07-07-2020 04:14 AM
You may want to check this post again and see if the solution works for you as well.
08-22-2020 09:59 PM