I have a user that can't open any archived attachments from his local Outlook client. It looks like a local issue since everything works fine if he uses another machine. When he opens the shortcut he sees the error "There was an error loading this item some functionality may not be available." He is on Win XP, Outlook 2003 and we are running EV 2007 SP1. One other interesting clue when he tries to access archive explorer he get's an Internet Explorer Script Error. If you click yes the error just keeps coming up.
When we have had other users in the past with this error one of the following has fixed it but none have worked with this user:
- Ran a Detect and Repair on Outlook
- Installed all Office Updates up to SP3
- Uninstalled Outlook and Enterprise Vault
- Installed Outlook and Enterprise Vault
- Created a new Outlook Profile
Any suggestions on what else to try?
Thanks,
Bruce