03-28-2012 07:33 PM
Hi, I’m trying to import PST to a vault, failed with critical error.
Below is the error message.
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 3/28/2012 3:44:52 PM
Event ID: 6742
Task Category: Migrator Server
Level: Warning
Keywords: Classic
User: N/A
Computer: EVserver
Description:
PST Migration Report
Migration status: Incomplete
Processing aborted due to an unrecoverable error.
PST file: G:\ Export_0002.pst
Archive Name: User
Vault Id: 1AAC906B3D54F62468196813754ED066B1110000EVserver
RetentionCategory: Business
Exchange Server\Mailbox: MBX\User
Number of folders processed: 0
Number of items archived: 0
Total size of items archived: 0 KB
Number of items unable to be archived: 0
Number of items moved to mailbox: 0
Number of legacy mailbox shortcuts repaired: 0
Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)
Solved! Go to Solution.
03-29-2012 06:43 AM
Check the users mailbox isn't full. [0x8004060C] is usually an issue when a mailbox (or pst file) hits its limit.
03-28-2012 07:43 PM
How are you trying to import the pst? If EVPM make sure the System Mailbox in the EVPM script is right one for the Exchange server that the user mailbox.
If not, please grab a dtrace of MigratorServer, also what version of EV?
03-28-2012 07:59 PM
i had tried to import to another vault.
but failed too. i checked the pst is in unicode format.
PST Migration Report
Migration status: Incomplete
Processing aborted due to an unrecoverable error.
PST file: G:user.pst
Archive Name: user2
Vault Id: 1B5E204F8F925C344974BE0D4E8B27CF61110000evserver
RetentionCategory: Business
Exchange Server\Mailbox: mbx\user2
Number of folders processed: 0
Number of items archived: 0
Total size of items archived: 0 KB
Number of items unable to be archived: 0
Number of items moved to mailbox: 0
Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)
Migration Rate: 0.00 MB/Hour
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6742
03-28-2012 08:02 PM
ev version 9.0.3
exchange 2007
outlook 2007
I am exporting the existing vault and recreate new vault to recreate working shortcut for the user.
one of the pst failed out of three.
03-28-2012 08:30 PM
You are using the PST Import Wizard? Could you grab the dtrace of MigratorServer and attach it here?
03-28-2012 11:37 PM
572491 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has started
572492 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder calling HrMAPIOpenFolderExKVSPstMig
572493 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvs - Looking for folder [Inbox]
572494 15:43:10.832 [7540] (MigratorServer) <3896> EV:M HrMAPIOpenFolderExKvsPstMig - Folder Inbox exists, opening to look for next folder
572495 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder getting filter value object
572496 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder creating hidden message
572497 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Returned from CreateHiddenMessage() where ArchiveId: 17769725837A37C4DAF09E7933DEC8ABA1110000dwseavault and ArchiveFolderId: 1A87DF3D783B7744AA31CBBC81376D48A1110000dwseavault with [0x8004060C]|
572498 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder() - Error [0x8004060C]
572499 15:43:10.832 [7540] (MigratorServer) <3896> EV:M CMigrator::MarkFolder has quit
572500 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::SetArchiveFolderVault} (Exit) Status: [Exception occurred. (0x80020009)]
572501 15:43:10.832 [7540] (MigratorServer) <3896> EV~E Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/SAFV/ce] |
572502 15:43:10.832 [7540] (MigratorServer) <3896> EV:H {CMigrator::ProcessItem} (Exit) Status: [Catastrophic failure (0x8000ffff)]
03-29-2012 06:27 AM
I would recommend looking at the following article. It appear that the process is failing when trying to write to the mailbox.
03-29-2012 06:43 AM
Check the users mailbox isn't full. [0x8004060C] is usually an issue when a mailbox (or pst file) hits its limit.
03-29-2012 06:18 PM
hi, witsend, the technote is not applicable to the EV version.
my EV version is 9.0.3
03-29-2012 06:20 PM
hi GPKguy, the mailbox size is 8GB in exchange.
The PST size is 19GB, i believe the PST size limit for outlook 2007 is 20Gb.
am i correct?
03-30-2012 12:37 AM
hi all, thanks you very much for the support.
i manage to find the solution.
The PST size must not be more then 15GB.
03-30-2012 01:33 AM
http://support.microsoft.com/kb/832925 looks like the warning kicked in for you:
Name | Type | Valid Data Range | Default |
MaxLargeFileSize | REG_DWORD | 0x00000001 – 0x0000C800 | 0x00005000 20,480 (20 GB) |
WarnLargeFileSize | REG_DWORD | 0x00000000 – 0x0000BE00 | 0x00004C00 19,456 (19 GB) |
Glad my post helped you out :D