*g* MEBarrtlett please use the search function next time. This has been asked a number of times.
In future if you have any supportability questions please look at this document:
http://seer.entsupport.symantec.com/docs/276547.htm
Everything should be in there and if its not clear you more than welcome to ask here if you don't see something you looking for or don't understand something.
--wayne