CLIENT not communicate

[Anderson_Santos]

MasterServer 7.5.05 server does not communicate with the client netbackup 6.5.6.

log client:

0,51216,200,200,1,1386772765301,1767,3086427856,0:,69:exiting, not configured as a SAN CLIENT - bp.conf missing SANCLIENT=1,8:nbftclnt,1

[RamNagalla]

 not configured as a SAN CLIENT - bp.conf missing SANCLIENT=1,8:nbftclnt,1

so are you trying to configure as a SAN client?

does it ever worked...?

[Marianne]

Please - the log snippet is not helping one bit. You need to tell us what exactly is wrong.

With your version mix, server will first attempt comms on port 1556, then fail back to 13724.

Please ensure that port 13724 is open in both directions and that forward and reverse hostname lookup is working in both directions.

Create bpcd log folder on client for further troubleshooting.

Any reason why client is on 6.5?

[Anderson_Santos]

The reason is the compatibility of the client

[Marianne]

Please reply to the rest of my post?

Have you created bpcd log folder on the client?

Have you confirmed forward and reverse lookup? And bi-directional comms on port 13724?

[Anderson_Santos]

Normal Backing rather worked over the network but it appeared in the log

[Mark_Solutions]

Probably that 7.5 has the new Master Server setting under Fibre Transport - defaults to Preferred

If you dont have any FT servers then set it to Never

This will help with any delays during restores too

[Anderson_Santos]

yes, I created , but seemed nothing in the log , I conducted tests with telnet client to the master server is working ok

[Marianne]

Are backups failing? With which status code?

Are you seeing any error messages when trying to connect via Host Properties?

What is the name of the log folder where you see the details in your opening post?

[Anderson_Santos]

is failing with code 58 when trying to connect via the host properties to mensangem that can not connect on socket appears is (25).

the path of this folder is " /usr/openv/logs "

[Marianne]

Please do the following and show us output:

1. confirm hostname lookup (If master server is also the only media server, please ignore reference to media server):

from master and media server(s) :
bpclntcmd -hn <client-hostname>
bpclntcmd -ip <client-IP>

from client: 
bpclntcmd -hn <master-hostname>
bpclntcmd -ip <master-IP>
bpclntcmd -hn <media-hostname>
bpclntcmd -ip <media-IP>
bpclntcmd -self
bpclntcmd -pn

2. Test port connectivity from master and media server:

Create bpcd log folder on the client under /usr/openv/netbackup/logs.
Next, run bptestbpcd on master:
bptestbpcd -client <client-hostname> -verbose -debug

Check results.
Does it connect?
If not, check client's bpcd log for errors.

Check in bpcd log if client can resolve server's IP address to Server name that appears in Client's Server list.

Do the same test from media server if you have separate media server(s).

If nothing is created in bpcd log, check port connectivity between servers and client.
Port 13724 must be open in both directions.
On Linux client, check that iptables is disabled.

Hope this helps!

[Anderson_Santos]

bptestbpcd -client <client-hostname> -verbose -debug

1.confirmando hostname lookup master server

N:\Program Files\Veritas\NetBackup\bin\admincmd>bpclntcmd -hn serv-portal-03

host serv-portal-03: serv-portal-03.central.iamspe.com.br at 10.8.215.31

aliases:     serv-portal-03.central.iamspe.com.br     serv-portal-03     10.8.21

5.31

N:\Program Files\Veritas\NetBackup\bin\admincmd>bpclntcmd -ip 10.8.215.31

host 10.8.215.31: serv-portal-03.central.iamspe.com.br at 10.8.215.31

aliases:     serv-portal-03.central.iamspe.com.br     10.8.215.31

N:\Program Files\Veritas\NetBackup\bin\admincmd>bpclntcmd -self

gethostname() returned: serv-master-emm.central.iamspe.com.br

host serv-master-emm.central.iamspe.com.br: serv-master-emm.central.iamspe.com.b

r at 10.146.20.20

aliases:     serv-master-emm.central.iamspe.com.br     10.146.20.20

getfqdn(serv-master-emm.central.iamspe.com.br) returned: serv-master-emm.central

.iamspe.com.br

N:\Program Files\Veritas\NetBackup\bin\admincmd>bpclntcmd -pn

expecting response from server serv-master-emm.central.iamspe.com.br

serv-master-emm serv-master-emm.central.iamspe.com.br 10.146.20.20 58058

N:\Program Files\Veritas\NetBackup\bin\admincmd>

2. Test port connectivity from master 

N:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -verbose -debug -clie

nt serv-portal-03

12:12:43.830 [1704.4548] <2> bptestbpcd: VERBOSE = 0

12:12:43.846 [1704.4548] <8> file_to_cache_item: [vnet_addrinfo.c:6574] fopen()

failed ERRNO=2 FILE=N:\Program Files\Veritas\NetBackup\var\host_cache\0da\a22fe0

da+veritas_pbx,1,400,2,1,0+serv-portal-03.txt

12:12:43.846 [1704.4548] <8> file_to_cache_item: [vnet_addrinfo.c:6574] fopen()

failed ERRNO=2 FILE=N:\Program Files\Veritas\NetBackup\var\host_cache\0fc\8f05e6

fc+0,1,a,0,1,0+10.8.215.31.txt

12:12:43.862 [1704.4548] <8> file_to_cache_item: [vnet_addrinfo.c:6574] fopen()

failed ERRNO=2 FILE=N:\Program Files\Veritas\NetBackup\var\host_cache\0da\a22fe0

da+vnetd,1,400,2,1,0+serv-portal-03.txt

12:12:43.862 [1704.4548] <8> file_to_cache_item: [vnet_addrinfo.c:6574] fopen()

failed ERRNO=2 FILE=N:\Program Files\Veritas\NetBackup\var\host_cache\0da\a22fe0

da+bpcd,1,400,2,1,0+serv-portal-03.txt

12:13:13.907 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:13:14.890 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:13:44.935 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:13:45.949 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:13:55.948 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:14:25.993 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:14:28.006 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:14:37.007 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:07.052 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:11.061 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:18.050 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:48.095 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:56.098 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:15:59.109 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:16:20.137 [1704.4548] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_

ERROR returned 10060 0x274c

12:16:20.137 [1704.4548] <16> connect_to_service: connect failed STATUS (18) CON

NECT_FAILED

        status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed o

ut.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd VIA pbx

        status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed o

ut.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd VIA vnetd

        status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed o

ut.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd

12:16:20.137 [1704.4548] <8> vnet_connect_to_bpcd: [vnet_connect.c:279] connect_

to_service() failed 18 0x12

12:16:20.137 [1704.4548] <2> local_bpcr_connect: Can't connect to client serv-po

rtal-03

12:16:20.137 [1704.4548] <2> ConnectToBPCD: bpcd_connect_and_verify(serv-portal-

03, serv-portal-03) failed: 25

<16>bptestbpcd main: Function ConnectToBPCD(serv-portal-03) failed: 25

12:16:20.137 [1704.4548] <16> bptestbpcd main: Function ConnectToBPCD(serv-porta

l-03) failed: 25

<2>bptestbpcd: cannot connect on socket

12:16:20.137 [1704.4548] <2> bptestbpcd: cannot connect on socket

<2>bptestbpcd: EXIT status = 25

12:16:20.137 [1704.4548] <2> bptestbpcd: EXIT status = 25

cannot connect on socket

the client to the master server works ok from the master server to the client does not connect.

13782,13724,1556 ports are enabled in iptables linux

[Marianne]

bptestbpcd shows us that connection is REFUSED on port 1556 (pbx), 13724 (vnetd) and bpcd (13782):

 status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd VIA pbx

        status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd VIA vnetd

        status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO serv-portal-03 10.8.215.31 bpcd

Did you remember to do the following before running bptestbpcd as per my post above?

Create bpcd log folder on the client under /usr/openv/netbackup/logs.

Next, run bptestbpcd on master:

bptestbpcd -client <client-hostname> -verbose -debug

Check results.
Does it connect?
If not, check client's bpcd log for errors.

Check in bpcd log if client can resolve server's IP address to Server name that appears in Client's Server list.

Do the same test from media server if you have separate media server(s).

If nothing is created in bpcd log, check port connectivity between servers and client.
Port 13724 must be open in both directions.
On Linux client, check that iptables is disabled.

Please post client's bpcd log.

[Anderson_Santos]

Yes I realized the above procedure follows the log attached

10:36:21.653 [11776] <2> bpcd main: offset to GMT 10800

10:36:21.653 [11776] <2> logconnections: BPCD ACCEPT FROM 127.0.0.1.39863 TO 127.0.0.1.13782

10:36:21.653 [11776] <2> bpcd main: setup_sockopts complete

10:36:21.672 [11776] <2> bpcd peer_hostname: Connection from host serv-portal-03 (127.0.0.1) port 39863

10:36:21.672 [11776] <2> bpcd valid_server: comparing serv-master-emm.central.iamspe.com.br and serv-portal-03

10:36:21.672 [11776] <2> bpcd valid_server: comparing serv-media01.central.iamspe.com.br and serv-portal-03

10:36:21.672 [11776] <2> bpcd valid_server: comparing bp037466.central.iamspe.com.br and serv-portal-03

10:36:21.676 [11776] <4> bpcd valid_server: serv-portal-03 is not a master server

10:36:21.676 [11776] <16> bpcd valid_server: serv-portal-03 is not a media server either

10:36:22.199 [11776] <16> bpcd main: read failed: Success

10:39:45.341 [13174] <2> bpcd main: offset to GMT 10800

10:39:45.341 [13174] <2> logconnections: BPCD ACCEPT FROM 127.0.0.1.40819 TO 127.0.0.1.13782

10:39:45.341 [13174] <2> bpcd main: setup_sockopts complete

10:39:45.343 [13174] <2> bpcd peer_hostname: Connection from host serv-portal-03 (127.0.0.1) port 40819

10:39:45.343 [13174] <2> bpcd valid_server: comparing serv-master-emm.central.iamspe.com.br and serv-portal-03

10:39:45.344 [13174] <2> bpcd valid_server: comparing serv-media01.central.iamspe.com.br and serv-portal-03

10:39:45.344 [13174] <2> bpcd valid_server: comparing bp037466.central.iamspe.com.br and serv-portal-03

10:39:45.367 [13174] <4> bpcd valid_server: serv-portal-03 is not a master server

10:39:45.367 [13174] <16> bpcd valid_server: serv-portal-03 is not a media server either

10:39:45.966 [13174] <16> bpcd main: read failed: Success

11:17:14.264 [15368] <2> bpcd main: offset to GMT 10800

11:17:14.264 [15368] <2> logconnections: BPCD ACCEPT FROM 127.0.0.1.42080 TO 127.0.0.1.13782

11:17:14.264 [15368] <2> bpcd main: setup_sockopts complete

11:17:14.267 [15368] <2> bpcd peer_hostname: Connection from host serv-portal-03 (127.0.0.1) port 42080

11:17:14.267 [15368] <2> bpcd valid_server: comparing serv-master-emm.central.iamspe.com.br and serv-portal-03

11:17:14.267 [15368] <2> bpcd valid_server: comparing serv-media01.central.iamspe.com.br and serv-portal-03

11:17:14.267 [15368] <2> bpcd valid_server: comparing bp037466.central.iamspe.com.br and serv-portal-03

11:17:14.269 [15368] <4> bpcd valid_server: serv-portal-03 is not a master server

11:17:14.269 [15368] <16> bpcd valid_server: serv-portal-03 is not a media server either

11:17:14.735 [15368] <16> bpcd main: read failed: Success

[Marianne]

10:36:21.676 [11776] <4> bpcd valid_server: serv-portal-03 is not a master server

10:36:21.676 [11776] <16> bpcd valid_server: serv-portal-03 is not a media server either

Add SERVER entry on the client for serv-portal-03.

[Anderson_Santos · Accepted solution]

looked and ran services iptables saved took a test and it worked the communication between the client and mediaserver MasterServer