NetBackup DLO User configuration Issue

[Abhijit_Soman]

Hello All,

I have deployed NBU DLO for backing up our endpoints. I have successfully installed the NetBackup DLO console but while creating users I am facing one issue. When I click on create new user it opens the window but gives the error as 'Unable to validate user, please check user name is valid'

Has anyone faced similar issue earlier.
 

[Deepak_W · Accepted solution]

Try below mentioned solution. This has helped me many times in customer deployments. Hope this also helps you to solve the issue.

·         Check the NetBackup DLO services are started

·         If services are in running state then follow the below listed steps

o    Go to Start à Run à Regedit

o    Go to HKEY_LOCAL_MACHINE > SOFTWARE > Symantec > DLO > AdminConsole > User Interface

o    Add new DWORD key named SelectUserGroupValidate and keep the value as 0 (zero)

[Abhijit_Soman]

Hey thanks.

This solution worked :)