Netbackup 7.0 upgrade to 7.1 fails

[Lotfi_BOUCHERIT]

Hello,

After struggling with the Netbackup Consistency Check, i got the wanted result, which is the famous message :

NBCC did not detect any NetBackup catalog inconsistencies.

But now, when i lauch the upgrade, from the Netbackup DVD, it fails with the attached log file.

It just says that some actions exit with state 1, which means that there's an error somewhere.

And then it starts rolling back.

I am asking for help to solve that problem please.

Regards

[quebek · Accepted solution]

From what you have provided I think this box needs a reboot after some other software installtion. So perform a reboot of this box and retry the installation.

"09-02-2013,16:07:01 : Entering ValidatePendingFileList custom action.
09-02-2013,16:07:01 : One or more entries in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
09-02-2013,16:07:01 : registry value are associated with products other than NetBackup. This indicates that previous operations on this host are
09-02-2013,16:07:01 : pending completion following a reboot of the system. Consider finishing pending operations by rebooting the system.
09-02-2013,16:07:01 : Finished with ValidatePendingFileList custom action."

Of course you did take backup of NBU catalog, right?

[inn_kam · Accepted solution]

During a 7.5 upgrade, ASA startup delays may cause a bpup failure and subsequent roll back to the previous version

Article:TECH190680

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Created: 2012-06-08

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Updated: 2012-06-12

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Article URL http://www.symantec.com/docs/TECH190680

Plz follow these steps From SYMANTEC  for upgrading to NETBACKUP  7.5 

http://www.symantec.com/business/support/index?page=content&id=TECH74584

https://www-secure.symantec.com/connect/forums/netbackup-654-upgrade-version-7x

About the NetBackup consistency check utility (NBCC)

Article:HOWTO34113

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Created: 2010-10-29

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Updated: 2011-03-11

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Article URL http://www.symantec.com/docs/HOWTO34113

DOCUMENTATION AND DOWNLOAD: How to use the NetBackup Catalog Consistency Utility (NBCC) 7.5.0.3

Article:TECH156730

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Created: 2011-03-28

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Updated: 2013-05-13

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Article URL http://www.symantec.com/docs/TECH156730

NBCC

Article:HOWTO72908

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Created: 2012-02-13

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Updated: 2012-11-19

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Article URL http://www.symantec.com/docs/HOWTO72908

https://www-secure.symantec.com/connect/forums/netbackup-75-windows-installation

Hope these helps

[Lotfi_BOUCHERIT]

Hello, i would like to thank you all, i followed your tips and i found that someone made changes to that machine, and there was a pending restart which blocked the upgrade process of the Netbackup software to 7.1.

Now, everything is okey, i have my master/media server in 7.1. i would like to ask you if i need something special to upgrade clients to 7.1 or it is done automatically by the master server?

Thanks in advance for your help

[quebek]

You need to update clients manually - until you have configured LiveUpdate policy for the same...