Solved: Please do not mark your own - Page 2

ruterjunior · ‎07-14-2015

Hi folks, i have a little problem...

Everyday my TLD have status down, and my backups they are not made.

I do not know what to do.

chek this out.

before comand to drive up....

D:\Program Files\Veritas\Volmgr\bin>tpconfig.exe -d
Id DriveName Type Residence
SCSI coordinates/Path Status
****************************************************************************
0 QUANTUM.ULTRIUM5.000 hcart2 TLD(0) DRIVE=1
{3,0,3,0} UP

Currently defined robotics are:
TLD(0) SCSI coordinates = {3,0,3,1}

EMM Server = srv-***-nbkp.***

D:\Program Files\Veritas\Volmgr\bin>

*======================================================================

D:\Program Files\Veritas\Volmgr\bin>vmoprcmd.exe -d

PENDING REQUESTS

<NONE>

DRIVE STATUS

Drv Type Control User Label RecMID ExtMID Ready Wr.Enbl. ReqId
0 hcart2 TLD - No - 0

ADDITIONAL DRIVE STATUS

Drv DriveName Shared Assigned Comment
0 QUANTUM.ULTRIUM5.000 No -

D:\Program Files\Veritas\Volmgr\bin>

======================================================================

D:\Program Files\Veritas\Volmgr\bin>tpautoconf.exe -t
TPAC60 QUANTUM ULTRIUM 5 3210 HU1305UFMM 3 0 3 0 Tape0 - -

D:\Program Files\Veritas\Volmgr\bin>

*======================================================================

D:\Program Files\Veritas\Volmgr\bin>scan
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name : "Tape0"
Passthru Name: "Tape0"
Volume Header: ""
Port: 3; Bus: 0; Target: 3; LUN: 0
Inquiry : "QUANTUM ULTRIUM 5 3210"
Vendor ID : "QUANTUM "
Product ID : "ULTRIUM 5 "
Product Rev: "3210"
Serial Number: "HU1305UFMM"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_TAPE
NetBackup Drive Type: 10
Removable : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "Changer0"
Passthru Name: "Changer0"
Volume Header: ""
Port: 3; Bus: 0; Target: 3; LUN: 1
Inquiry : "DELL PV-124T 0091"
Vendor ID : "DELL "
Product ID : "PV-124T "
Product Rev: "0091"
Serial Number: "CC3BH60676"
WWN : ""
WWN Id Type : 0
Device Identifier: "DELL PV-124T CC3BH60676"
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-2
Number of Drives : 1
Number of Slots : 8
Number of Media Access Ports: 0
Drive 1 Serial Number : "HU1305UFMM"
Flags : 0x0
Reason: 0x0

D:\Program Files\Veritas\Volmgr\bin>

*======================================================================

D:\Program Files\Veritas\Volmgr\bin>vmoprcmd.exe -d

PENDING REQUESTS

<NONE>

DRIVE STATUS

Drv Type Control User Label RecMID ExtMID Ready Wr.Enbl. ReqId
0 hcart2 TLD - No - 0

ADDITIONAL DRIVE STATUS

Drv DriveName Shared Assigned Comment
0 QUANTUM.ULTRIUM5.000 No -

D:\Program Files\Veritas\Volmgr\bin>

*======================================================================

D:\Program Files\Veritas\Volmgr\bin>vmglob.exe -listall
=====================================================================
device type: robot
device name: ROBOT0
serial number: CC3BH60676
hostname: srv-***-nbkp.***
volume database hostname: srv-***-nbkp.***
robot number: 0
robot drive number: -1
robot type: TLD
drive type: -
flags: 0x0
worldwide name: -
worldwide name type: 0
inquiry: DELL PV-124T 0090
library name: -
vendor drive name: -
robot control host: -
ACS: -1
LSM: -1
PANEL: -1
DRIVE: -1
=====================================================================
device type: drive
device name: QUANTUM.ULTRIUM5.000
serial number: HU1305UFMM
hostname: srv-***-nbkp.***
volume database hostname: srv-***-nbkp.***
robot number: 0
robot drive number: 1
robot type: TLD
drive type: hcart2
flags: 0x0
worldwide name: -
worldwide name type: 0
inquiry: QUANTUM ULTRIUM 5 3210
library name: -
vendor drive name: -
robot control host: -
ACS: -1
LSM: -1
PANEL: -1
DRIVE: -1
=====================================================================

D:\Program Files\Veritas\Volmgr\bin>

*=====================================================================

D:\Program Files\Veritas\Volmgr\bin>tpconfig.exe -emm_dev_list
==============================================================================
Robot: ROBOT0
Robot Number: 0
Robot Type: TLD(8)
Media Server: srv-***-nbkp.***
Port: 3
Bus: 0
Target: 3
Lun: 1
PartiallyConfigured: 0
Pird: 0
Host: -
Apath: -
NDMP Attach Host: -
VMhost: srv-***-nbkp.***
DAhost: srv-***-nbkp.***
SN: CC3BH60676
Inquiry: DELL PV-124T 0090
WorldWideId: -
Old DAhost: srv-***-nbkp.***
RSM GUID: 00000000-0000-0000-0000-000000000000
==============================================================================
==============================================================================
Drive: QUANTUM.ULTRIUM5.000
Index: 0
Drive Type: hcart2(10)
Media Server: srv-***-nbkp.***
Occupy Index: 0
Opr Count: 0
Status: 2
Saved Mode Bits: 0
Access Mode: 82
Robot Type: TLD(8)
Robot Number: 0
Loc1: 1
Loc2: -1
Loc3: -1
Loc4: -1
Loc5: 0
Port: 3
Bus: 0
Target: 3
Lun: 0
VH Saved Mode Bits: 0
Flags: 0
PathFlags: 0
DeviceFlags: 0
Time Mounted: 0
Total Time Mounted: 66
Cleaning Frequency: 0
Last Time Cleaned: 0
Vendor Device Num: 0
Tape Alert 1: 0
Tape Alert 2: 0
Last DA Call Time: 0
Application Type: 0
Drive Path: -
Volume Header Drive Path: -
Vendor Drive Name: -
Current RVSN: -
Current EVSN: -
Current User: -
Operator Comment: -
SN: HU1305UFMM
Inquiry Info: QUANTUM ULTRIUM 5 3210
World Wide Id: -
NDMP Host: -
Scan Host: -
Assign Host: -
RSM GUID: 00000000-0000-0000-0000-000000000000
APPL_GUID: 00000000-0000-0000-0000-000000000000
==============================================================================
==============================================================================
Master Server: srv-***-nbkp.***
NetBackup Version: 7.6.1(761000)
Host OperatingSystem: 11
MachineState: ACTIVE
==============================================================================
Virtual Machine Host Name: srv-vcsa-***.***
Virtual Machine Type: VMware Virtual Center Server
SubType: (1)
User Id: ***\usr_netbackup
Required Port: 443
==============================================================================
EMM Server: srv-***-nbkp.***

D:\Program Files\Veritas\Volmgr\bin>

Michael_G_Ander · ‎07-17-2015

Being a PowerVault the problem could be the Fiber/SCSI bridge, at least I have seen a lot problems with that on the PowerVault 136.

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

ruterjunior · ‎07-17-2015

i will open a ticket in support with dell to verify this, i have 2 tape library with missing path and no restart comunication.

Marianne · ‎07-17-2015

There should be hardware errors in Event Viewer System log.

Good idea to log a call with hardware vendor.
You will hopefully give them access to System logs...

Handy NetBackup Links

cruisen · ‎07-17-2015

What about this:

I' ve experienced the same issues when the parameter is set on the hba card.

http://support.qlogic.com/SupportCenter/Customer_support_main?id=90680000000CbOPAA0

According to Quantum, the Enable Target Reset poses a problem for tape drives and should be disabled. You will want to enable Enable FC Tape Support
PROBLEM: When the SCSI bus target (the tape drive) is reset when a backup job is running, the
backup job aborts. Since the tape drive does not receive the rewind and unload commands from
the backup job, it leaves the tape in the drive, causing the drive to be seen as not ready and then
be marked offline in the backup application when the next job tries to use the drive

http://qsupport.quantum.com/pf/18/20/7116.pdf

ruterjunior · ‎07-20-2015

This APP sansurfer... its possible using im my workspace for solve my problem?

Marianne · ‎07-20-2015

If you have a QLogic HBA in your media server where the drives are connected to.....

Handy NetBackup Links

ruterjunior · ‎07-20-2015

Dont Have...

Tomorrow technical of support Dell incoming for help-me with disconnection SAS/SCSI between Server and Tape Library.

Marianne · ‎07-20-2015

So, you have a SAS library and HBA, not Fibre. You still have not showed us warnings and errors in Event Viewer System log? I am expecting to see errors from the HBA or tape driver.

Handy NetBackup Links

ruterjunior · ‎07-21-2015

Hi, in Windows log of events have so many issues, but just SOURCE Netbackup TLD Daemon or Control Daemon...

ruterjunior · ‎07-21-2015

Hi Folks.

Technical Of Support DELL came here today.

He suggested updating the drivers of the Tape Library (DONE - Version PKNV9_PV124T_A24_ZPE)
And restart the Netbackup service (BPDOWN / BPUP)

connectivity of those who '' MISSING PATH '' was restored. I will look for a period of 24 hours to see if it will have a same problem again.

Marianne · ‎07-22-2015

Curious to know what the suggestion of Dell Support person was based upon...

Something specific that was seen in Event Viewer logs or a 'shot in the dark'?

If you scroll up - you will see that you have already tried upgrade of tape library drivers and that it seemed to have fixed the issue for a short period of time...

MISSING_PATH is about connectivity between tape drives and the OS - including HBA, the HBA driver and firmware and even Microsoft Storport drivers.

Well, good luck.
I hope this works for you.

Handy NetBackup Links

ruterjunior · ‎07-22-2015

i belive that, suggestion of Dell Support based in shot in the dark.

But my drivers are too old...

i have many another errors,

may terminate this topic... i open anothers after.

Thanks folks

Marianne · ‎07-22-2015

Please do not mark your own post as solution unless that particular post has really solved the issue. Rather choose a helpful post and mark that as solution.

Handy NetBackup Links

VOX

Netbackup TLD Down everyday