catalog backups failed with status code 84 and 2

[arjun7]

we are taking hot catalog backups. under one parent job there are 5 chaild jobs are running. 3 child jobs are successfully completed but 2 jobs are failed with status 2 and 84 everyday.

[RamNagalla]

how did you trigger the catalog backup though Vault?

catalog backup does not tirgger 5 jobs..

please post the detail status of the failed jobs..

[Nicolai]

Can you post the details from the activity monitor ?

[arjun7]

4/3/2014 6:00:32 AM - Info nbjm(pid=4452) starting backup job (jobid=59669) for client xxxxxxxxxx, policy Hot-Catlog_Backup, schedule Full  
4/3/2014 6:00:32 AM - Info nbjm(pid=4452) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=59669, request id:{AFAB364A-B819-4A7B-AD9B-13549C1030F2})  
4/3/2014 6:00:32 AM - requesting resource XXXXXXXXXXX-hcart3-robot-tld-0
4/3/2014 6:00:32 AM - requesting resource xxxxxxxxxx.NBU_CLIENT.MAXJOBS.xxxxxxxxxx
4/3/2014 6:00:32 AM - requesting resource xxxxxxxxxx.NBU_POLICY.MAXJOBS.Hot-Catlog_Backup
4/3/2014 6:00:32 AM - granted resource xxxxxxxxxx.NBU_CLIENT.MAXJOBS.xxxxxxxxxx
4/3/2014 6:00:32 AM - granted resource xxxxxxxxxx.NBU_POLICY.MAXJOBS.Hot-Catlog_Backup
4/3/2014 6:00:32 AM - granted resource A00123
4/3/2014 6:00:32 AM - granted resource HP.ULTRIUM3-SCSI.000
4/3/2014 6:00:32 AM - granted resource XXXXXXXXXXX-hcart3-robot-tld-0
4/3/2014 6:00:33 AM - estimated 0 Kbytes needed
4/3/2014 6:00:33 AM - Info nbjm(pid=4452) started backup (backupid=xxxxxxxxxx_1396530032) job for client xxxxxxxxxx, policy Hot-Catlog_Backup, schedule Full on storage unit XXXXXXXXXXX-hcart3-robot-tld-0
4/3/2014 6:00:34 AM - started process bpbrm (6588)
4/3/2014 6:00:36 AM - Info bpbrm(pid=6588) xxxxxxxxxx is the host to backup data from     
4/3/2014 6:00:36 AM - Info bpbrm(pid=6588) reading file list from client        
4/3/2014 6:00:36 AM - connecting
4/3/2014 6:00:38 AM - Info bpbrm(pid=6588) listening for client connection         
4/3/2014 6:00:47 AM - Info bpbrm(pid=6588) INF - Client read timeout = 300      
4/3/2014 6:00:47 AM - Info bpbrm(pid=6588) accepted connection from client         
4/3/2014 6:00:47 AM - Info bpbrm(pid=6588) start bpbkar on client         
4/3/2014 6:00:47 AM - connected; connect time: 00:00:11
4/3/2014 6:00:51 AM - Info bphdb(pid=7520) Backup started           
4/3/2014 6:00:51 AM - Info bphdb(pid=6164) Backup started           
4/3/2014 6:00:51 AM - Info bptm(pid=6164) start            
4/3/2014 6:00:51 AM - Info bptm(pid=6164) using 65536 data buffer size        
4/3/2014 6:00:53 AM - Info bptm(pid=6164) setting receive network buffer to 263168 bytes      
4/3/2014 6:00:53 AM - Info bptm(pid=6164) using 30 data buffers         
4/3/2014 6:00:53 AM - mounting A00123
4/3/2014 6:00:54 AM - Info bptm(pid=6164) start backup           
4/3/2014 6:00:54 AM - Info bptm(pid=6164) backup child process is pid 6504.6284       
4/3/2014 6:00:54 AM - Info bptm(pid=6164) Waiting for mount of media id A00123 (copy 1) on server XXXXXXXXXXX.
4/3/2014 6:00:54 AM - Info bptm(pid=6504) start            
4/3/2014 6:01:30 AM - mounted; mount time: 00:00:37
4/3/2014 6:01:31 AM - Info bptm(pid=6164) media id A00123 mounted on drive index 0, drivepath {4,0,1,0}, drivename HP.ULTRIUM3-SCSI.000, copy 1
4/3/2014 6:01:33 AM - positioning A00123 to file 223
4/3/2014 6:02:54 AM - positioned A00123; position time: 00:01:21
4/3/2014 6:02:54 AM - begin writing
4/3/2014 6:51:03 AM - Error bptm(pid=6164) cannot write image to media id A00123, drive index 0, The request could not be performed because of an I/O device error.
4/3/2014 6:51:03 AM - Info bptm(pid=6164) EXITING with status 84 <----------        
4/3/2014 6:51:08 AM - end writing; write time: 00:48:14
media write error(84)

[Marianne]

Please help us to help you by giving as much information as possible.

See my comment in your post from 2 days ago: https://www-secure.symantec.com/connect/forums/restore-failed-6#comment-9977331

As per above requests - start by copying all text in Details tab of failed jobs and post here.

*** EDIT *** 

Found the Details in quarantined post... 

[arjun7]

msster : windows 2003

nbu version :7.5

[Marianne]

The error is clear:

Error bptm(pid=6164) cannot write image to media id A00123, drive index 0, The request could not be performed because of an I/O device error.

Try to provide a new, unused tape.

You can also work through this Status 84 In-depth Troubleshooting Guide: 
http://www.symantec.com/docs/TECH43243 
 

[Nicolai · Accepted solution]

Take a look in Windows event viewer for SCSI related messages. SCSI sense keys especially