Can`t install Backup Exec Sytem recovery

[outerim]

Hello, I have the same issue as in this topic "https://www-secure.symantec.com/connect/forums/besr-2010-cannot-uninstall"

After successfull uninstalliation with batch file "UninstallBESR2010", I`m trying to reinstall BESR again (clean install), but I get an error (see attach)

what can this be ?

[omnicron]

and the most interesting thing is, that on any other computer BESR accepts this key !

[Markus_Koestler]

To transfer the license have a look here: http://www.symantec.com/business/support/index?page=content&id=TECH59265

[omnicron]

what do u mean by transfer ? I`ve already activated BESR on this computer with license key, provided by Symantec, and after all those event`s with unstalling/istalling I`ve got this situation with "invalid license key"

[Markus_Koestler]

So the error comes up with BESR 9.0.1 or 9.0.5 ? You could try to get in touch with the licensing department to check wether the key is still vaild for the version or not: http://www.symantec.com/business/support/index?page=content&id=HOWTO42310

[omnicron]

maybe there`s a problem with activation mechanism after registry cleanup and MSIZAP usage

[omnicron]

error comes both on 9.0.1 and 9.0.5 on target computer, where it was installed previously

and on any other coputer BESR takes this license number :) 

so, it`s valid

[Markus_Koestler]

And on the machines where the license is not accepted, the abovementioned registry keys are present ?

[omnicron]

there are no such keys (HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec System Recovery\9.0  (BESR 2010) on both machines 

[omnicron]

I`ve resolved this issue, thank u

[Markus_Koestler]

Great ! Please mark this post as solved then !

[TRaj]

How was it resolved? did you resolve by performing a registry clean?

[omnicron]

it was resolved at the end by installing 9.0.5 version istead of 9.0.1

[Markus_Koestler]

May I ask you to mark this post as solved then ?

[omnicron]

sure