cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

drill down to the department members

Hi,  I can't seem to drill down to the department members, but only in the right box.   We are running v10.0. Is that expected behavior?

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Are you doing the search in

Are you doing the search in Research section or Department?  I found this.

Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients

Article: TECH126053  |  Created: 2010-01-05  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH126053
To see what I have been up to lately click here O365 Migration and Management

View solution in original post

5 Replies
Highlighted

Do you mean in the Searches

Do you mean in the Searches criteria field like this?

To see what I have been up to lately click here O365 Migration and Management
Highlighted

Yes, that's it.  And, I've

Yes, that's it.  And, I've realized that it does work sometimes.  It always seems to work on the right.  But on the left, when I click on the arrow to open it up, the arrow disappears and doesn't come back.  Is it timing out?  I actually had someone restart the service, but that doesn't seem to have helped. 

Highlighted

So what is your message route

So what is your message route when it does or doesn't work?  Can you post a screen shot?

To see what I have been up to lately click here O365 Migration and Management
Highlighted

It doesn't seem to matter

It doesn't seem to matter what the message route is.   Initially, the arrow is always displayed to the left of the department name.  But if you click it and the list fails to expand, the arrow is no longer displayed, it won't come back even if you change the route.  When I click, I briefly get an hourglass, so it looks like something is happening.

I've been trying to post a screenshot and failing, but I don't know if it would be particularly useful.  Has anyone else experienced this problem?

 

Highlighted
Accepted Solution!

Are you doing the search in

Are you doing the search in Research section or Department?  I found this.

Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients

Article: TECH126053  |  Created: 2010-01-05  |  Updated: 2011-12-21  |  Article URL http://www.symantec.com/docs/TECH126053
To see what I have been up to lately click here O365 Migration and Management

View solution in original post