Hi to all, and regards,
We have a customer that is evaluating to buy Enterprise Vault for their Lotus Domino 8.0.5 platform. They have a headquarter and several branch offices (about 15). Users in roaming mode, (I mean, users that are not connected to LAN neither WAN with their Lotus Domino mailboxes server.
There are about 5000 users in roaming mode. There are other 4500 users that works with connection to Domino Server on Local Site.
Users in roaming mode have a Lotus Notes configuration file to define the Location. Normally, users in roaming mode must to select the Location depends on if they are working in the office whith a local Dominio mailbox server (Local Mode) or if they are working in a location without a Domino mailbox server (Roaming Mode).
In march, we install Enterprise Vault to a Proof of Concept.
Ok, until here, the scenario explanation, now I want to share with you where is the problem.
When users in roaming mode select the configuration file that defines they are working disconnected from the Domino mailbox server, the Lotus Notes client works with a Replication schedule. Obviously, they have a local replica of their mailbox database. Also, when they are working in roaming mode, all the options from the Enterprise Vault menu, dissapears. If users in Roaming Mode, change the configuration file to establish the Local location, then the Lotus Notes client connects with server and all the options for Enterprise Vault comes back.
This behavior, prevents the users to search, archive or restore an email document from the EV vault. The costumer wants to grant the users with capability to archive, recover and looks for mail messages transparently, regardless of whether the mail is in the vault or not.
I'm some familiar to Lotus environment, but I cannot understand why this occurs with EV.
Your help will be very valuable for us. We have a very restrictive deadline for a response to the client: May, 31-2010