03-06-2012 12:59 AM
I have one user who reported that he cannot see the attachment content of his archive emails.
the screenshot in the email returns a black empty white box.
no errors found in the EV server.
what should the user do in order to see the archive email in full.
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03-06-2012 01:14 AM
03-06-2012 01:14 AM
03-18-2012 11:45 PM
the storage is on the EV server itself.
i have 1.2TB of NTFS storage.
the user cannot attachments snap shots in the body emails.
only this particular user is facing this issue.
how can I help her ??
03-20-2012 11:38 AM
This looks like a retrieved message so I would be concerned if it was there before it was archived. Does this user have any non-standard Outlook add-ons? I came across an add-on years ago (don't remember the name anymore unfortunately!) which actually stripped the messages of attachments to a local spot on the computer and left a link to it. Although the message technically looked like it had an attachment, EV didn't. They noticed a discrepancy when it worked on one machine but didn't on another, which didn't have the local cache of attachments.
Just a thought
03-21-2012 10:51 PM
will it help if i re-install the outlook EV add-in for the user ?