Hi all,
I'm just playing with Exchange 2010, EV 9.0.0 and OWA. I've managed to fix the EV OWA extensions by adding the EWS URL to web.config, but I'm now experiencing a different problem. An archived item I'm trying to open /does/ open inside the firewall, but is unavailable when I try to do it from, for example, my computer at home (error: "The archived item is currently unavailable").
Clicking on the error and authenticating to the EV server then open the original item which allows me to download the attachment.
I enabled logging for OWA and saw the following which doesn't really make much sense to me, hopefully it will to some people here :) I've obfuscated user / server names:
06:26:00 [5400,23] Response filter started
06/12/2010 16:26:00 [5400,23] Url: https://blah/owa/forms/premium/SubPageContainer.aspx?ae=Item&a=Open&t=ipm.note.enterprisevault.shortcut&id=RgAAAABBJfFE8uE/SKumkwYOLKNBBwDHCmbI7UMKTZevcCKlVx5TAKEkc+esAAAohXsmuNx8R6YNhVsECwIFAAAAAE6vAAAJ&EVItemUnavailable=1&EVReason =558+ERR+Cannot+log+on.++Incorrect+server+or+mailbox.&subpage=ReadMessage.asc x
06/12/2010 16:26:00 [5400,23] RawUrl: /owa/?ae=Item&a=Open&t=ipm.note.enterprisevault.shortcut&id=RgAAAABBJfFE8uE%2fSKumkwYOLKNBBwDHCmbI7UMKTZevcCKlVx5TAKEkc%2besAAAohXsmuNx8R6YNhVsECwIFAAAAAE6vAAAJ&EVItemUnavailable=1&EVReason=558+ERR+Cannot+log+on.++Incorrect+server+or+mailbox.
06/12/2010 16:26:00 [5400,23] Query String parameters:
06/12/2010 16:26:00 [5400,23] ae: Item
06/12/2010 16:26:00 [5400,23] a: Open
06/12/2010 16:26:00 [5400,23] t: ipm.note.enterprisevault.shortcut
06/12/2010 16:26:00 [5400,23] id: RgAAAABBJfFE8uE/SKumkwYOLKNBBwDHCmbI7UMKTZevcCKlVx5TAKEkc+esAAAohXsmuNx8R6YNhVsECwIFAAAAAE6vAAAJ
06/12/2010 16:26:00 [5400,23] EVItemUnavailable: 1
06/12/2010 16:26:00 [5400,23] EVReason: 558 ERR Cannot log on. Incorrect server or mailbox.
06/12/2010 16:26:00 [5400,23] subpage: ReadMessage.ascx
06/12/2010 16:26:00 [5400,23] Form:
06/12/2010 16:26:00 [5400,23] EV Extensions Resource version: v9.0.0.1193
06/12/2010 16:26:00 [5400,23] [ImpersonationManager::StartImpersonation] Entry: Current user: NT AUTHORITY\SYSTEM
06/12/2010 16:26:00 [5400,23] [ImpersonationManager::StartImpersonation] Entry: Impersonation Level: None
06/12/2010 16:26:00 [5400,23] [ImpersonationManager::StartImpersonation] Impersonating logged on user
06/12/2010 16:26:00 [5400,23] [ImpersonationManager::StartImpersonation] Exit: Current user: username
06/12/2010 16:26:00 [5400,23] [ImpersonationManager::StartImpersonation] Exit: Impersonation Level: Impersonation
06/12/2010 16:26:00 [5400,23] [EVContext::Initialise] EVContext intialised at 06/12/2010 16:25:49
06/12/2010 16:26:00 [5400,23] [EVContext::Initialise] Hidden settings loaded at 06/12/2010 16:25:49
06/12/2010 16:26:00 [5400,23] Response filter invoked: Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.ArchivedItemUnavailable
06/12/2010 16:26:00 [5400,23] [ArchivedItem:ProcessResponse] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem:ProcessSP1] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem:ProcessArchivedItem] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem:GetSearchStart] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Found divInfobar
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Removed style
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Set colour
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Found divIB
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddBanner] Added EV banner
06/12/2010 16:26:00 [5400,23] [ArchivedItem::AddScript] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem::RemoveAttachment] Entry
06/12/2010 16:26:00 [5400,23] [ArchivedItem::RemoveAttachment] Found divWellAttach
06/12/2010 16:26:00 [5400,23] [ArchivedItem::RemoveAttachment] Removed divWellAttach
06/12/2010 16:26:00 [5400,23] [ImpersonationManager:StopImpersonation] Stopped impersonation
06/12/2010 16:26:00 [5400,23] Response filter finished
The mailbox reference above is on an Exchange 2010 server, part of a DAG, and as I said the retrieval works fine if I'm inside my firewall.
Our environment is Exchange 2007/2010 (mixed, moving to 2010 in the new year) and EV 9.0.0.
Regards
Richard
