Backup Policy type MS-SharePoint fail none of the requested files were backed up(2)

[Anderson_Santos]

03/12/2012 10:37:12 - Info nbjm(pid=4296) starting backup job (jobid=55800) for client srv-spoint.central.iamspe.com.br, policy SRV-SPOINT_SHAREPOINT_DSM_1, schedule SRV-SPOINT_SHAREPOINT_FULL  

03/12/2012 10:37:12 - Info nbjm(pid=4296) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=55800, request id:{E877FA3D-748C-420C-B342-B684B4DCE2F3})  

03/12/2012 10:37:12 - requesting resource serv-media01-hcart-robot-tld-0

03/12/2012 10:37:12 - requesting resource serv-master-emm.central.iamspe.com.br.NBU_CLIENT.MAXJOBS.srv-spoint.central.iamspe.com.br

03/12/2012 10:37:12 - requesting resource serv-master-emm.central.iamspe.com.br.NBU_POLICY.MAXJOBS.SRV-SPOINT_SHAREPOINT_DSM_1

03/12/2012 10:37:12 - granted resource serv-master-emm.central.iamspe.com.br.NBU_CLIENT.MAXJOBS.srv-spoint.central.iamspe.com.br

03/12/2012 10:37:12 - granted resource serv-master-emm.central.iamspe.com.br.NBU_POLICY.MAXJOBS.SRV-SPOINT_SHAREPOINT_DSM_1

03/12/2012 10:37:12 - granted resource L584L3

03/12/2012 10:37:12 - granted resource HP.ULTRIUM4-SCSI.000

03/12/2012 10:37:12 - granted resource serv-media01-hcart-robot-tld-0

03/12/2012 10:37:12 - estimated 0 Kbytes needed

03/12/2012 10:37:12 - begin Parent Job

03/12/2012 10:37:12 - begin SharePoint, Start Notify Script

03/12/2012 10:37:12 - Info RUNCMD(pid=1172) started            

03/12/2012 10:37:12 - Info RUNCMD(pid=1172) exiting with status: 0         

Status 0

03/12/2012 10:37:12 - end SharePoint, Start Notify Script; elapsed time: 00:00:00

03/12/2012 10:37:12 - begin SharePoint, Step By Condition

Status 0

03/12/2012 10:37:12 - end SharePoint, Step By Condition; elapsed time: 00:00:00

03/12/2012 10:37:12 - begin SharePoint, Read File List

Status 0

03/12/2012 10:37:12 - end SharePoint, Read File List; elapsed time: 00:00:00

03/12/2012 10:37:12 - begin SharePoint, Resolver Discovery

03/12/2012 10:37:14 - started process bpbrm (3088)

Status 2

03/12/2012 10:37:23 - end SharePoint, Resolver Discovery; elapsed time: 00:00:11

03/12/2012 10:37:23 - begin SharePoint, Stop On Error

Status 0

03/12/2012 10:37:23 - end SharePoint, Stop On Error; elapsed time: 00:00:00

03/12/2012 10:37:23 - begin SharePoint, End Notify Script

03/12/2012 10:37:23 - Info RUNCMD(pid=1352) started            

03/12/2012 10:37:24 - Info RUNCMD(pid=1352) exiting with status: 0         

Status 0

03/12/2012 10:37:24 - end SharePoint, End Notify Script; elapsed time: 00:00:01

Status 2

03/12/2012 10:37:24 - end Parent Job; elapsed time: 00:00:12

none of the requested files were backed up(2)

[RamNagalla]

hi

please provide the dbclient logs from the client with VERBOSE 5

[Marianne]

Please start at the beginning...

What does Sharepoint config look like? Single all-in-one server or various components spread across different machines?

Have you verified permissions and Service Logon as per the documentation?

Some TechNotes:

http://www.symantec.com/docs/TECH48260 

http://www.symantec.com/docs/TECH148598 

http://www.symantec.com/docs/HOWTO72293 

[Marianne]

Sharepoint writes to bpbkar log.

[RamNagalla]

Oopps... 

[Anderson_Santos]

Hello Marianne, apparently Sharepoint everything is configured on a server, is allowed with the netbackup services and configured the User Domain.

[Marianne]

Can you confirm that ALL of the permissions have been verified as per http://www.symantec.com/docs/TECH48260 ?

And each point in Configuration Checklist http://www.symantec.com/docs/TECH148598  has been confirmed/verified? 

[Anderson_Santos]

I checked the permissions and version performed the steps above but the error persists. This can be done?

[Will_Restore]

Still getting this?

'Microsoft SharePoint Resources' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.

I suggest opening a support case with Symantec to sort it out.

[Yasuhisa_Ishika]

Can you see "Microsoft SharePoint Resources" in Backup, Archive, and Restore(BAR)?
Does CENTAL\netbackup really have valid access priviledge on SharePoint - farm administrator and site collection administrator?

[Anderson_Santos]

yes i can see, yes the cental\netbackup has valid access to SharePoint.

[Will_Restore]

Where is the bpbkar log from the SharePoint server?  The bpresolver log above seems to be from an Enterprise Vault server.  Please post as an attachment rather than copying text into your post.

I am hoping they (SP and EV) are not the samer server, per Article URL http://www.symantec.com/docs/HOWTO61079

For demonstration systems you can install Enterprise Vault and SharePoint on the same computer. This configuration is not recommended for production purposes.

[Anderson_Santos]

Good morning, how do I post as an attachment?

[Anderson_Santos]

Check this log.

10:37:22.661 [3396.3972] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpresolver.exe query -v -c srv-spoint.central.iamspe.com.br -pt 8 -st FULL -cl SRV-SPOINT_SHAREPOINT_DSM_1 -S serv-master-emm.central.iamspe.com.br 

10:37:22.677 [3396.3972] <4> send_start_msg(): INF - RESOLVER START 3396

10:37:22.677 [3396.3972] <4> send_start_msg(): BPRESOLVER has executed on server (SRV-SPOINT)

10:37:22.677 [3396.3972] <4> process_filelist_rec: processing directive:<Microsoft SharePoint Resources:\"> 

10:37:22.677 [3396.3972] <4> process_filelist_rec: formatted directive:<Microsoft SharePoint Resources:\*> 

10:37:22.677 [3396.3972] <4> process_filelist_rec: processing directive:<CONTINUE> 

10:37:22.677 [3396.3972] <4> process_filelist_rec: formatted directive:<CONTINUE> 

10:37:22.677 [3396.3972] <4> bpresolver_main(): dbext_object_type = 210000

10:37:22.677 [3396.3972] <2> DebugLog(): WRN - ubsDetermineExchangeVersion(): RegOpenKeyEx() failed for HKLM\SOFTWARE\MICROSOFT\ExchangeServer\v14\Setup - 0x2.

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEDS_Init() Enter InitFlags:0x0

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEDS BackupMethod(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetRestoreForceRecovery(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetNDMPAuthType(2)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetMboxMessageFolderFiltering(FALSE)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseLastLogNumber(0xfffffffe)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetXchBackupMethod(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetXchgNoLossRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseNoLossRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseConsistencyCheck(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseContinueConsistencyCheck(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSingleInstanceBackupForMessageAttachments(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseBackupFromReplica(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseDisMountBeforeRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseMountAfterRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseLastBackupSet(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - CMS_SetProd(CMS_PROD_NBU)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetAllowRedirAtFileLevel(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseNoVff(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseDontRemountAfter(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEseEnableBeforeRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetPostponeEOL(3)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetLoggingFunc(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetRestoreSecurity(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlDatabaseRecover(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlRestStandBy(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlReplaceDatabase(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlAutoMaster(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetPostRestDBCC(2)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlDefaultDrive(67)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlUseDefaultDrive(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlAllToDefault(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlUseDefaultInstanceDirectory(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlPointInTimeRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlPointInTimeRestoreTime(0.000000)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlLogMarkRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlLogMarkName(NULL)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlLogMarkStopBefore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlLogMarkAfterTime(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSqlLogMarkRestoreTime(0.000000)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetRestoreXchgPrivate(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetRestoreXchgPublic(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsContOnDBCCError(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsCommitRest(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsPostRestDBCC(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsPostBkupDBCC(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsPreBkupDBCC(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSharePointRestoreOverExisting(1)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsVerRestoreOverExisting(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsRestoreCurrentVer(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsIgnoreLock(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsPreserveIis(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetSpsRestoreSecurity(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - BEC_SetEnableGranularRestore(0)

10:37:22.677 [3396.3972] <2> DebugLog(): INF - FS_InitFileSys

10:37:22.692 [3396.3972] <2> DebugLog(): INF - VirtApi DLL WAS LOADED FROM VirtApi.dll.!

10:37:22.692 [3396.3972] <2> DebugLog(): INF - VirtApi DLL load check succeeded.

10:37:22.692 [3396.3972] <2> DebugLog(): INF - Virtual DB's WILL BE USED!!

10:37:22.692 [3396.3972] <2> DebugLog(): INF -   loaded bedsxese.dll

10:37:22.692 [3396.3972] <2> DebugLog(): INF -   loaded bedsmdoc.dll

10:37:22.692 [3396.3972] <2> DebugLog(): INF -   loaded bedssps2.dll

10:37:22.692 [3396.3972] <2> DebugLog(): INF -   loaded bedssps3.dll

10:37:22.692 [3396.3972] <2> DebugLog(): INF -   loaded bedsshadow.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF -   loaded bedsnt5.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF -   loaded bedsss.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF - VirtApi DLL WAS LOADED FROM VirtApi.dll.!

10:37:22.708 [3396.3972] <2> DebugLog(): INF - VirtApi DLL load check succeeded.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - Virtual DB's WILL BE USED!!

10:37:22.708 [3396.3972] <2> DebugLog(): INF -   loaded bedsadgran.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF -   loaded bedssql2.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF -   loaded bedsev.dll

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CMiscUtils::SetLoggingLevel - Setting verbose level = 4.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - GetTable - entering

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::GetInstance - entering.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::CEVInterface - entering.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::CEVInterface - exiting.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::GetInstance - Instance created successfully.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::GetInstance - exiting.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::GetEVAppType - entering.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::SetEVVersion - entering.

10:37:22.708 [3396.3972] <2> DebugLog(): INF - Failed to open EV Install key (SOFTWARE\KVS\Enterprise Vault\Install).

10:37:22.708 [3396.3972] <2> DebugLog(): INF - CEVInterface::SetEVVersion - Failed to get EV Version GetEVVersion returns (1).

[RamNagalla]

hi ,

you can find the file attachments option below the post body..

[Anderson_Santos]

thank!

[Anderson_Santos]

thank!

[Anderson_Santos]

Hi, follows the logs "bpbkar32, bpresolver" attached

[Anderson_Santos]

Hi, follows the logs "bpbkar32, bpresolver" attached

[Will_Restore · Accepted solution]

bpbkar looks OK, status = 0. bpresolver has reference to Enterprise Vault. Not recommended to run both on one server. But let's put that aside for now. You still have SharePoint setup/permissions issue:

02:10:45.267 [4972.1456] <4> ubs_GetSPSv2Topology: directive <Microsoft SharePoint Resources:\*> could not properly be resolved

...
02:10:45.298 [4972.1456] <16> bpresolver_main(): bpresolver could not resolve the passed directive set.
02:10:45.298 [4972.1456] <4> bpresolver_main(): INF - RESOLVER END WORKLIST 2
02:10:45.298 [4972.1456] <4> bpresolver_main(): INF - EXIT STATUS 2

I would open a support case if you cannot determine where the trouble lies.