04-01-2013 08:15 AM
Hello,
I am running Symatec System Recovery 2011 Server Edition Version 10.01.41704 on Windows Server 2008 Standard 64-bit and having an issue with restoring one of my drives. I am starting to do monthly test restores with an offsite backup to a portable hard drive and ran into the issue where it will not restore my E:/ drive. Every other drive backup will restore on my test box perfectly fine but when I try to restore E: I get ther error: 'Error ED800022 Spanning mismatch 222 files expected, 100 files found'
I have tried mounting the recovery point on multiple boxes as well and get the same error. If I mount the backup from the default backup destination which is a NAS it works fine. I also MANUALLY copied the recovery points to the same drive and they will restore and mount with no problem. To me it seems as though the 'Offsite Backup' function on SSR is not working properly with the particular backup.
I have tried to recreate the job as well as disable/reenable the offsite backup feature and nothing seems to change.
I havent found much online about this error so any help will be appreciated!
PLEASE HELP!!!
04-01-2013 08:45 AM
The error does indeed indicate that there are missing incrementals. The base recovery point+incrementals on the NAS should match those on the offsite location. If you compare side-by-side, are incrementals missing from the offsite?
04-01-2013 12:42 PM
It would appear that way. On the offsite backup drive there are about 106 incremental files where as on the NAS there are around 230 files for any particular recovery point. I guess my next question is why is Offsite backup not copying all .v2i files and stopping at around 100 per recovery point and just for the E drive?
There is plenty of space left on the drive. I do switch the drives out once a week but clear space as needed and as I mentioned every other backed up drive recovers fine.
04-01-2013 01:15 PM
Does it appear that the offsite stopped at 106, and then stopped copying any addition incrementals?
If so, has this happened before with other backups, or is this a 1-time incident?
(The offisite is a synchronization process, where the offiste is compared against the destination, and synced accordingly once the backup is done.)
04-01-2013 01:23 PM
If I understand you correct the offsite does stop 'offsite copying' recovery point 'A' at 106 and then starts 'offsite copying' recovery point 'B' So there are offsite copies past the 106 points of recovery point 'A'
I know that was probably confusing.
04-01-2013 11:11 PM
So were the base+all recovery points there originally from backup A before backup B kicked of? Before the next base backup kicks off, the offsite location needs to be checked to verify that it matches the destination. If it does, then we know backup B is deleting the files. If not, then there is an issue with the offsite.
By the way, this is from the SSR manual about offsite copy:
04-02-2013 12:48 AM
Does this match the issue you are seeing?
http://www.symantec.com/docs/TECH176290
04-02-2013 06:29 AM
Chris,
That seems like the exact issue! I will try this and update you guys. Thanks!!