Compliance Accelerator

[Baron164]

I have a client who has an issue with Compliance Accelerator. I have posted the summary of their issue below.

The summary of the problem is this:

      It looks like we are getting a random sampling of emails to review

      but there is no way for us to see all of the emails, or to search for

      any particular email if it is not in the sample.

      The system should be set up so that there is the daily sample of 200

      emails and the key word hits.  This appears to be working but I don't

      know whether it is a sample of the random sample or all emails.

      In addition to this I should be able to retrieve, review or provide

      all emails for any particular individual or time period.

            For example - I sent 4 emails on May 29th and received at least

            17. I may have deleted some.  In searching I can only find one

            that I sent and none of the inbound emails.    If the SEC asked

            for all my emails for May 29th I would not be able to comply

            unless we went to the Lotus Notes database, which is time

            consuming.

Does anyone have any idea how to resolve her issue? I'm not familiar with how to use CA or Lotus.

[TonySterling]

It sounds like CA is working as expected and they need a little training.

For example, if the SEC wanted all his mail from a certain date those would be kept in the Journal archive, not his mailfile.  That is why companies journal, so they can comply with regulation they are under.

Are they using the journal connector or are they doing a guaranteed sample search?

[Baron164]

Unfortuantely I can't say, I know how Enterprise Vault is setup and I know it's journalling and from what to where but I don't know really anything about CA. I've already recommend they purchase CA training from Symantec which they are going to do. In the mean time I just want to rule out there being anything actually wrong with the setup.

[TonySterling · Accepted solution]

Good that they are getting some training.  That is normally the hard part.

What you would need to do is look at their monitoring policy and also determine if it is truly random sample results or if they are running a guaranteed search or something like that.

But like I said, it doesn't sound like there is anything wrong but rather them understanding how it is working.