ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\DAGB_xxxxx\Logs_xxxxx Achange 2010 DAG\

[Armand_Basoh]

Hi All,

I am getting the following error when I Am trying to perform backup of my exchange Server.

10/28/2012 21:03:39 - Info nbjm (pid=8058) starting backup job (jobid=431818) for client MBXBYDE2, policy nbuexchg, schedule exchbckweek_full
10/28/2012 21:03:39 - Info nbjm (pid=8058) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=431818, request id:{90B83C40-213A-11E2-9116-FEA0A10094BE})
10/28/2012 21:03:39 - requesting resource studskexch
10/28/2012 21:03:39 - requesting resource dlanbprd01.NBU_CLIENT.MAXJOBS.MBXBYDE2
10/28/2012 21:03:39 - requesting resource dlanbprd01.NBU_POLICY.MAXJOBS.nbuexchg
10/28/2012 21:03:39 - granted resource  dlanbprd01.NBU_CLIENT.MAXJOBS.MBXBYDE2
10/28/2012 21:03:39 - granted resource  dlanbprd01.NBU_POLICY.MAXJOBS.nbuexchg
10/28/2012 21:03:39 - granted resource  MediaID=@aaaaP;DiskVolume=/nbudata/exch02;DiskPool=DATADSKEXCH;Path=/nbudata/exch02;StorageServer=dlanbprd01;MediaServer=dlanbprd01
10/28/2012 21:03:39 - granted resource  studskexch
10/28/2012 21:03:42 - estimated 0 kbytes needed
10/28/2012 21:03:42 - Info nbjm (pid=8058) started backup (backupid=dagb_1351454621) job for client MBXBYDE2, policy nbuexchg, schedule exchbckweek_full on storage unit studskexch
10/28/2012 21:03:42 - started process bpbrm (pid=18319)
10/28/2012 21:03:56 - Info bpbrm (pid=18319) MBXBYDE2 is the host to backup data from
10/28/2012 21:03:56 - Info bpbrm (pid=18319) reading file list from client
10/28/2012 21:04:06 - connecting
10/28/2012 21:04:16 - Info bpbrm (pid=18319) starting bpbkar on client
10/28/2012 21:04:16 - connected; connect time: 0:00:00
10/28/2012 21:04:44 - Info bpbkar (pid=7572) Backup started
10/28/2012 21:04:44 - Info bpbrm (pid=18319) bptm pid: 18565
10/28/2012 21:04:44 - Info bptm (pid=18565) start
10/28/2012 21:04:44 - Info bptm (pid=18565) using 262144 data buffer size
10/28/2012 21:04:44 - Info bptm (pid=18565) setting receive network buffer to 1048576 bytes
10/28/2012 21:04:44 - Info bptm (pid=18565) using 30 data buffers
10/28/2012 21:04:44 - Info bptm (pid=18565) start backup
10/28/2012 21:04:44 - Info bptm (pid=18565) backup child process is pid 18576
10/28/2012 21:04:44 - begin writing
10/28/2012 21:04:45 - Error bpbrm (pid=18319) from client dagb: ERR - Client for NFS service is either not installed or not running.
10/29/2012 02:02:12 - Info bpbrm (pid=18319) DB_BACKUP_STATUS is 0
10/29/2012 02:02:20 - Error bpbrm (pid=18319) from client dagb: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\DAGB_NorthRegion\Logs_1351454490\
10/29/2012 02:02:20 - Error bpbrm (pid=18319) from client dagb: ERR - Exchange granular restore from this image may not work.
10/29/2012 02:02:21 - Info bptm (pid=18565) waited for full buffer 74408 times, delayed 1180660 times
10/29/2012 02:02:21 - Info bptm (pid=18565) EXITING with status 0 <----------
10/29/2012 02:02:21 - Info bpbrm (pid=18319) validating image for client dagb
10/29/2012 02:02:27 - Info bpbkar (pid=7572) done. status: 1: the requested operation was partially successful
10/29/2012 02:02:27 - end writing; write time: 4:57:43
the requested operation was partially successful  (1)
 

I dont figure out what is the problem.

the configuration is

The configuration is Windows 2008 R2 X64 with Exhange 2010 with DAG on 4 Server.

Tthe server is Linux RHEL6 with Netbackup 7.5.0.3

Rgrds

Armand Basoh

[Marianne]

Are you trying to perform GRT backup?

Please share the steps that you have followed to configure DAG backups.

[Mark_Solutions]

The lines:

Client for NFS service is either not installed or not running.
10/29/2012 02:02:12 - Info bpbrm (pid=18319) DB_BACKUP_STATUS is 0
10/29/2012 02:02:20 - Error bpbrm (pid=18319) from client dagb: ERR - Error encountered while attempting to get additional files for Microsoft Information Store:\DAGB_NorthRegion\Logs_1351454490\
10/29/2012 02:02:20 - Error bpbrm (pid=18319) from client dagb: ERR - Exchange granular restore from this image may not work.
 

Indicate that you have selected to do GRT backups but that something is not configured correctly

You need to either not select GRT or  if you do require GRT backups then you need to work through the Exchange Admin Guide to get all pre-requisites in place

Hope this helps

[ALE_DA_SUL]

Hi Armand,

Even that you folowed each step into the Exchange Admin Guide, maybe you continue with the problem with GRT, because a alert of Client NFS not estarted continue.

Try this:

Start de NFS client on Exchange DAG node, if show a message: "The Client for NFS service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs"

Look this link : http://social.technet.microsoft.com/Forums/hr/winserverfiles/thread/db107ccd-aefb-4d1f-9a0b-914a9030...

what he say: 

Problem Description

On boot, Client for NFS starts and remains running. If an attempt is made to restart the service from the MMC or nfsadmin, an error occurs and nfsclnt fails to start.

Event log error:

==================================================================

Log Name:      Application
Source:        NfsClnt
Date:          7/7/2011 2:39:51 PM
Event ID:      16387
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      myserver
Description:
  Windows(R) failed a request to initialize the Network File System (NFS) redirector <[d:\w7rtm\base\fs\remotefs\nfs\client\nfsclient\service.c:199] : 0: The operation completed successfully.
>.

  Client for NFS cannot start.

  Windows may be low on system resources.  Try increasing available system resources by closing programs, then start Client for NFS manually.
==================================================================

PROBLEM CAUSED BY: When shutting down Client for NFS using the Services GUI, Client for NFS Redirector is not shut down

SOLUTION: Stop NFS Redirector - 'sc stop NfsRdr' - Then start NFS client service - 'nfsadmin start client'

Use 'nfsadmin client stop' to correctly shut down both the Client for NFS service and the Client for NFS Redirector. 

'Network File System (NFS) redirector' is actually "Client for NFS Redirector" and not listed as a service even though "Client for NFS" requires it.  

Using 'sc', details on the hidden NfsRdr system component can be queried and then used to stop the redirector so that nfsclnt.exe can reload it on start up using the Services GUI.

C:\Windows\System32>sc GetDisplayName NfsRdr
[SC] GetServiceDisplayName SUCCESS
Name = Client for NFS Redirector

C:\Windows\System32>sc qdescription NfsRdr
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: NfsRdr
DESCRIPTION:  Kernel-side part of Client for NFS. Enables a Windows based computer to access NFS server shares

************************

After you can started de Client NFS service with sucess, try again the backup with granular enable.

Best Regards,

Alexandre Gomes

[Dyneshia]

For a compelte check list for GRT, please review :

http://www.symantec.com/docs/HOWTO73076 - Everything you need to know to get Exchange Granular backups to work.

http://www.symantec.com/docs/TECH187917 - Disk Storage Types supported for Granular Recovery Technology (GRT)

http://www.symantec.com/docs/HOWTO41878 - HOW TO VIDEO - Configuring Exchange 2010 Granular Restore Technology (GRT) Backups with NetBackup 7.0.

http://www.symantec.com/docs/HOWTO41843 - HOW TO VIDEO - Configuring Exchange 2003 and Exchange 2007 Granular Restore Technology (GRT) backups with NetBackup 6.5 and 7.0
 

[V4]

Following silent video with transcript must narrow down minor step you missed, have a look at it

https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75