β12-01-2011 12:51 PM
The storage server is down for the appliance
bpstsinfo is giving authorization failure
ost-plugin/appliance-name.cfg file was missing
Created the same
Asked customer to restart the netbackup services on the master server
Customer is getting permission from IT manager, and he is performing the same shortly
-- To check with customer if the issue is resolved
Disk Pool db_disk_midrbsa01in in status = UP, admin down, InternalDown
Storage Server mimbbsa01is in state = DOWN, AdminUp, InternalDown
β12-01-2011 03:25 PM
Need more information here please
NBU versions all round
What is the appliance? Symantec N5200 etc?
anything in the All Log Entires relating to this that gives us more to work on
Thanks
β12-01-2011 03:31 PM