Enterprise Vault 10.0.4 - Virtual Vault - COM Error in event log

Hi Team,

I hope there is someone out there that can help me decipher the message below. The outcome of these events is the user is unable to access certain items in their virtual vault & receive the message "Enterprise Vault is unable to retrieve this archived item. There was a problem opening this item. Try again later".

I am currently performing a partial reset of the cache, however it would be good to understand the message in more detail to help with troubelshooting the issue.

Thank you,

Scott

15/01/2016 09:26:50.773[6856][H]: A COM error occurred: 0x80040202                              
15/01/2016 09:26:50.775[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202
15/01/2016 09:27:05.862[6856][H]: A COM error occurred: 0x80040202                              
15/01/2016 09:27:05.863[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202
15/01/2016 09:27:07.463[6856][H]: A COM error occurred: 0x80040202                              
15/01/2016 09:27:07.464[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202
15/01/2016 09:27:23.591[6856][H]: A COM error occurred: 0x80040202                              
15/01/2016 09:27:23.592[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202
15/01/2016 09:27:29.227[6856][H]: A COM error occurred: 0x80040202                              
15/01/2016 09:27:29.228[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202
2 Replies
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Re: Enterprise Vault 10.0.4 - Virtual Vault - COM Error in event log

Bump

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Re: Enterprise Vault 10.0.4 - Virtual Vault - COM Error in event log

install the latest EV client and test. Symantec_Enterprise_Vault_11_0_1_CHF4.zip