Topics with Label: Troubleshooting

Public Article on NetBackup Appliance Maintenance Releases

Please check out this living document. Welcome all feedback. https://www.veritas.com/support/en_US/article.100049781

NetBackup Appliance 3.3.0.1 Maintenance Release 1 (MR1) is now available

NetBackup Appliance 3.3.0.1 Maintenance Release 1 (MR1) is now available in the Download Center. https://www.veritas.com/content/support/en_US/downloads/update.UPD236988 Please install it *before* installing any other EEB/HotFix. If you install it af...

Late Breaking News and Important Updates about NetBackup Appliances Page

Please note the the following link: https://www.veritas.com/content/support/en_US/article.100038989 This is the *only* page that will provide Late Breaking News and Important Updates about NetBackup Appliances. Every effort will be made to keep this ...

Duplication job never finishes running

Running 2x NB 5220 (48 TB each) @ v. 7.6.0.2. All is well except for one job I'm trying to replicate from our master to the media server. Job size is about 1.6 TB. Everything appears normal,job details show writes occurring, job status hits 100%. Las...

Resolved! IPMI reset on an already configured appliance...

Appliance 5230, v2.6.0.3, master/media, already fully configured. My question: is it safe to follow this procedure: https://www-secure.symantec.com/connect/forums/ipmi-does-not-work ...on an already fully configured master/media appliance (runnin...

Resolved! NBU5230 (Master Server) unable to communicate with NBU5230 Media Server

Hi Support, Please I need your urgent assistance. I am setting up a new NetBackup environment with two NBU 5230 appliances. 1x5230 will serve as the Master/Media server and the other 1x5230 will serve as Media server. The customer provided a priva...

Resolved! Adding Free Space in NBU Appliance

Hi All, After adding a new disk shelf to a appliance and assigning the disks to the appliance , Now i have two pools/volumes one is CATALOG and another is DATA if i add disks to my appliance will my disks automatically goes to a volume/pool or i ca...

Resolved! nbostpxy.exe multiple threads on Windows 2008 R2 server

We have NetBackup 7.6.0.4 running on Appliance 5220 ver. 2.6.0.4. Recently some resource issues forced us review the processes on one of the SQL cluster node and found the (see attached) nbostpxy.exe, each eating up 6% CPU utilization. I stopped th...

Resolved! SAN Client not detecting 5230

Hi everyone, We've recently installed a few 5230's (2.6.0.4) and I'm trying to configure a SAN Client to it. I've successfully done this with a couple of Windows servers so far but AIX (6.1) is giving me trouble. The client was a Media Server s...

Resolved! Disk space (MSDP) discrepencies between master and media server appliance

So I have a discrepency on one of my media server appliances (5220) which is causing me some headaches, since it is reporting "disk full" during my backup window and failing some backups and duplications. Strange thing is that the media server itsel...

Resolved! 5230 Appliance - BIOS Warning

I have just installed a new 5230 appliance which shipped with 2603 installed. After initial configuration I upgraded the appliance to 261 which completed successfully in approximately 1 hour (MSDP pool only contained a couple of test backups). Duri...

WebGUI - after logon is displayed the message "Message (0)null"

Hi, somebody find this message after logon in PureDisk WebGUI? Before open this topic, was checked the PureDisk Web Service in all nodes. All PureDisk Services is up and running in all nodes. Tks,

Share will not work on 2.6.0.4

I have a 5220 with 2.6.0.4, I open a putty session on my windows 8.1 desktop and open the software share to upload a EEB. I cannot access the share through a UNC or mapped drive, any ideas? Thanks Pat

/usr/openv/netbackup/online_util/fi_cntl directory - use and maintenance

This inquiry is related to my previous issue which was solved by cleaning up the aforementioned directory: https://www-secure.symantec.com/connect/forums/status-42-vmware-backups-somewhat-inconsistent This discussion is to hopefully figure out HOW ...

Backup jobs slow

Hello All, master win 2008, NBU 7.6.0.1, 2 NBU 5220 appliance version 2.5.3 - one in each data center, AIR enabled via SLP. nbapp1 in DC1 take backup(primary copy) and replicates to nbapp2 in DC2(copy2), then nbapp1 makes tape copy(copy 3) from pri...

Resolved! SAN Client doesn't use FC to backup to 5230 Appliance

Hello everybody, I wanted to thank you in advance for any help or clarification. We just zoned one SAN client to a new 5230 appliance. After zoning was done, we did the following: - Enable SAN Client Fibre Transport on the Media Server [use FT for ...

Resolved! Log location

I have a 5220 master running 7.6.0.3 What is the actual location of the Log share "NBU\Netbackup folder? I want to copy files in there so I can look at them on my windows desktop. thanks Pat

Netbackup job fails with with status 174

I m using san transport mode to run the backup job. The backup job fails on solaris client. THe job is targetted to netbackup appliance 5230. This job fails frequently however when i retry this job it runs fine. Any idea what is causing the job to fa...

Resolved! Netbackup Appliances is stucking over the night in the backup window

Hello, We are running netbackup master on a windows 2008 sp1 r2 server. In addition, all our backups go to 4 appliances that function as Media servers. Recently, we encountered long backup times. Sometimes, backups get stuck, causing other backup...

Enable Web Services on Netbackup Appliance 5230

Hello, Recently got some new 5230 Appliances and am looking to deploy the VMware Plugin. Is it possible to enable the Web Services on Netbackup Appliances? I tried poking around the appliance and couldnt find a place where this could be done. Thank...

Resolved! Client list does not populate during restore on appliance 5230 , 2.6.0.3

Hi , What i am doing :: we are migrating all clients from one master server to appliance . Old backup images and catalog were not required , so i only had to redirect the clients from old master server to appliance . I added appliance to " addition...

Resolved! NBU 5230 Appliance SSL certificate error

We have this weird appliance issue - wondering if anyone else has experienced this recently (maybe due to https://symappmon.com not working?) The 5230 Appliance is on 2.5.4 - the status is perfectly green. this happens when i try to verify the pr...

Resolved! SCSP log folder space filling up with 11 MB files

Hi, NB5230 v2.6.0.2 We have six appliances. Two are exhibiting a problem where the '/log/scsplog' folder is filling up rapidly with files such as: 11M -rw-rw-r-- 1 root sisips 11M Sep 23 15:45 _SISIDSEvents54448.csv 11M -rw-rw-r-- 1 root ...

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